Here is what you need to add to the web.config of the CRM website so that you can see why the XRM service maybe failing on a call:
<system.serviceModel>
<serviceHostingEnvironment aspNetCompatibilityEnabled="true" />
<behaviors>
<serviceBehaviors>
<behavior>
<serviceDebug includeExceptionDetailInFaults="true" />
</behavior>
</serviceBehaviors>
</behaviors>
</system.serviceModel>
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