Friday, July 29, 2011

Listening better….

From Julian Treasure’s TED talk: 5 ways to listen better:

The acronym RASA to help you become a better listener:


Receive: Pay attention to the person talking

Appreciate: Making noises that lets the speaker know that you are listening and receiving their message (oh! ok! yes!)

Summarize: Saying “So….”

Ask: Ask questions afterwards

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