Dear Oracle–here is a free lesson in usability

If you are going to send me password to replace the one I forgot, please do not include extra characters and confuse me.

So the question is: When I try and log-in to my account using the temporary password, do I, or don’t I have to include the square braces around the alphanumeric characters (for those who don’t know, the answer is: you ignore the square braces and use only the characters between them).